Refund policy

Our 30-day return policy applies. This means you can request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at nobisome@gmail.com. Returns must be shipped to the following address: Verheim Koganei 205, 2-4-7 Nukui Minamicho, Koganei City, Tokyo 184-8588

If your return is accepted, we will send you a return shipping label and instructions on how to ship the package and where to send it. We cannot accept items returned before you have requested a return.

If you have any questions regarding returns, please feel free to contact us at nobisome@gmail.com at any time.

Damage and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item, please contact us immediately. We will assess the issue and take appropriate action.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (food, fresh flowers, plants, etc.), customized items (special orders, personalized items, etc.), and hygiene products (beauty products, etc.). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions about specific items, please contact us.

We apologize, but we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and then purchase the new item separately once your return has been accepted.

Refunds

We will notify you once your return has been received and inspected. We will also let you know whether your refund has been approved. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.

If more than 16 business days have passed since your return was approved, please contact us at nobisome@gmail.com.